Shipping & Return
1. Shipping
Shipping time
When you receive your order may vary depending on your location, but you can expect your purchase to arrive within 2-5 days of being accepted by the shipping agency. We’ll provide you with a more accurate estimate of your delivery date once your order has been processed and shipped. Meanwhile, here is a table for quick reference.
Destination |
Shipping Agent |
Shipping time (Estimated) |
US, Canada |
UPS, FedEx |
3-4 days |
Mexico |
UPS, FedEx, DHL |
5-6 days |
UK, Europe |
UPS, FedEx |
4-5 days |
Africa |
UPS, DHL |
6-7 days |
Brazil |
Contact us for more info |
|
Payment methods
We offer a variety of payment methods, including Paypal, Bank Transfer, Master card,.... Feel free to choose what is convenient for you; we take all the necessary steps to ensure your payment and personal information are safe and secure.
2. Return
We are willing to provide you returns and exchanges without shipping costs within 7 days on all sets that have not been installed, worn, or tampered with in any situation. Return and exchange requests are only accepted by following our requirements as follows:
- Hair must NOT have been installed, colored, cut, or altered in any situations;
- Hair MUST be in its original bundle and NOT be untied at the top;
- Hair MUST be kept in its original packaging;
- Returned packages MUST include a copy of the original invoice.
We will not accept your returns or exchanges which do not follow those requirements.
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